Call Center Orders
Online customers still want to be able to speak with a real person when asking questions and tracking orders. Shoppers often prefer ordering products online or over the phone, avoiding time consuming trips to the mall. They want to place orders immediately and get their shipments fast. Companies do not need to spend the money to enter orders using in-house employees. Call center representatives can easily help companies place orders at an affordable rate.
When companies sign on with call centers, they’ll receive a toll-free vanity number (such as 1-800 WALLETS) that customers can dial to place call center orders. Customers can dial the toll-free number to place call center orders day and night, 24 hours a day! Live call representatives will immediately assist them. Live call representatives walk customers through call center orders, looking up information by using the company’s website. Call representatives answer multiple questions about call center orders, and provide information on stock availability, color selections, sizing guides, shipping methods, and any other information companies wish to add. Live representatives add willing customers to company mailing lists, allowing customers to receive newsletters or coupons. Once customers place their call center orders, companies will receive customer payment information instantly. Companies only need to fulfill the orders.
Live call representatives are available 24 hours a day to provide customer support on previously placed call center orders. Live call representatives access customer accounts and track call center orders, telling customers exactly where their delivery is en route. They do basic troubleshooting on previous call center orders, helping customers with product directions or to report missing parts. If customers wish to return a product, live call representatives will issue RMAs and can offer a coupon or discount card for their next purchase. For more complex questions, live call center order representatives can transfer customers to the company’s department, or can send the company a message via e-mail, fax, page, smart phone, or voice-mail.
Companies benefit from having professional, live people place call center orders, and outsourcing your retail call center is your key to sales. Call center representatives answer customers in friendly, live voices and place call center orders. Call center representatives boost customer service ratings, increase sales, and place call center orders 24 hours a day. Companies can have call center service at a fraction of the cost of a full-time employee, saving time and money. Why not use a call center to take your call center orders? Call a call center representative today!