Order taking means business. Without orders, there are essentially no sales for your business, no revenue. All businesses require some aspect of order taking, and no business can afford to miss a single order. You need to do all you can do to assure yourself that you take as many orders as possible, at all times. There is a valuable resource available to businesses of any size, regardless of their industry and field. Outsourcing your order taking tasks can make good business sense, saving you time and money.
Maybe you have a small staff, and your business hours are normally Monday through Friday, 9 AM until 5 PM. What happens to your calls for orders after your business shuts its doors at the end of the day? A reliable and professional call center company like 1-800 We Answer can be a good support option for your business, and a valuable resource that allows you to expand your order taking opportunities. This national
call center and order taking service provider can cover those important order taking calls at any time; after hours, part-time, or on an over-flow basis when every phone line in your office is ringing off the hook. Outsourcing to an order taking call center company does not necessarily mean sending your customers to a company based outside the United States. Thereís a thriving order taking call center industry in the United States. Companies like 1-800 We Answer are based in major US metropolitan areas like New York City, and have built solid reputations as providers of live answering services. US-based order taking call center companies employ many skilled and articulate operators to help accurately take your companyís orders.
When you outsource your order taking tasks, you create the opportunity to expand your operating hours conveniently for your customers. Your order taking call center can operate 24 hours a day, 7 days a week out of your own call center facility. You donít have to extend your business hours, there are no extra payroll expenses for staff overtime, and your call center will provide all the necessary equipment and space. In any major city, business owners will tell you that physically expanding their businesses to include adequate space for a call center is a very expensive real estate proposition. When businesses choose to outsource their order taking, most a call center companies can create an account structure and call center script within 24 hours. Outsourcing is a ready-to-go order taking operation. Live operators are generally well trained and have excellent communication skills. Their backgrounds include customer service experience, with emphasis on the ability to handle a variety of order taking tasks from the simple to the complex. At peak seasonal times, outsourcing order taking will pay off for your company. If a customer calls and they have to wait too long to obtain help or to place an order, youíve risked losing their business. An order taking call center can not only win that sale for you quickly, but will ensure that your happy customers remain happy.
Order taking and answering calls promptly and professionally is what a reliable call center will provide. They clearly understand the importance of order taking, and providing quality customer service. They can also help callers navigate around your web site, which can increase the likelihood of customers actually placing their order and not abandoning their online shopping cart. Good call center companies make it a point to know your business and learn what they need to know so that they can help you up-sell and cross-sell your products and services.
Outsourcing your order taking is a smart and cost-efficient choice for your business. You can receive orders while you and your staff are asleep, and an order taking company can handle your order taking calls at any time, taking calls from any location throughout the USA or from overseas. With the extra time it saves you and your employees, you will be able to better plan how to expand your business and focus on the other areas of your operation that need your time and attention.
Itís easy to tap-in to the order taking outsourcing solutions provided through professional and reliable order taking call center companies. With a single phone call, you can start to reap the business benefits of this valuable business resource.