1-800 We Answer, Inc. Purchases Intouch Call Center
1-800 We Answer, Inc has acquired Intouch Call Center, a Baton Rouge, Louisiana call center services provider to the Gulf Coast region. This acquisiion will help New York City-based nationwide telecommunications company 1-800 We Answer, Inc. expand its regional base in the Southeastern United States, including the Gulf Coast.
The two companies’ business models provide call center and answering service customers with a similar range of telephone business support services. While Intouch Call Center enjoys a reputation as a reliable medical answering services provider, they also support various types of traditional businesses and E-Commerce. In Touch’s call center support packages share many similar features with 1-800 We Answer. Both companies offer bilingual English – Spanish telephone answering services and message dispatch, appointment setting and
confirmation services, and a full suite of call center options. Subscribers can build a complete call center outsourcing solution that includes customer service, order-taking and product support, live help desk, dealer location referral services and other innovative features that liberate business owners from building internal call
center operations within their operations model.
Intouch Call Center has made a commitment to only hiring local Baton Rouge area employees who work on-site in their facilities. Intouch Call Center does not outsource its call center work to offshore subcontractors. 1-800 We Answer has adopted an identical stance towards foreign off shoring, and will continue its commitment to creating call center employment opportunities within the United States.
1-800 We Answer will continue to support Intouch Call Center’s subscribers and the company’s commitment to providing excellence in call center services. Intouch Call Center Customers will gain benefits from the additional support, technology infrastructure and expertise through 1-800 We Answer’s acquisition. 1-800 We Answer continues to expand its network of call center locations throughout the United States, each one dedicated to offering clients high-quality, cost-effective telephone support for business, retail, entertainment, hospitality, law, healthcare and government agencies.
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