Inbound Call Center
Are you searching for fully integrated, dedicated inbound call center solutions that bring results? Does your business depend on 24-hour l inbound call center service? Our inbound call center team will help your company gain customers, reduce your operations expenses and increase revenue.
Our inbound call center services division employs a highly-skilled team of live CSRs (call service representatives), account managers and account programmers. Our CSRs are trained to offer services and products. We can accommodate creating dedicated operating environments for your inbound call center applications.
- Direct Response
- Business-to-Business Sales
- Call Center Solutions
- Home Agent Solutions
- Automated Contact Solutions
Our company brings nearly 40 years of inbound call center experience and technological innovation to our clients. We've got the functional expertise, inbound call center knowledge, technology and program management experience that assist us in building our clients' accounts quickly and efficiently, and bring them the results they expect. Our inbound call center team works diligently to with each account that comes to us. Based on an in-depth conversation and survey, our inbound call center creates masterful scripts and account protocols that place your products and services in the spotlight.
Our CSRs are friendly helpers who support your inbound call center account with solid sales ability, and winning phone voices. Our combination of technology and sales professionalism makes a positive impact on your promotions, sales and customer service efforts.
Our inbound call center provides customer service, help desk support, order taking and inbound sales and other services for a wide variety of clients. Our inbound call center team will deliver.
- Completely integrated 24-hour services that deliver effective inbound call center solutions
- Data capture services
- Timely reports
- Efficient inbound call center procedures
- Increased service levels and conversion rates that improve revenues
- Dedicated staff that know how to sell products in your industry
- Award winning customer service knowledge and know-how
We build individualized, live inbound call center solutions that can be as simple or complex as your program requires. We're dedicated to building lasting relationships between you and your callers. Our inbound call center team answers all calls in your company's name. Your customers and callers will always receive the impression that they are speaking directly with your company.
Our inbound call center services are entirely based in the United States. If your inbound call center program requires bilingual English-Spanish capability, we can provide live CSRs who can deliver award winning customer service in English and Spanish.
We carefully select and train the individuals who work in our inbound call center, and provide them with all of the tools and technology they need to perform for your account. Our inbound call center CSRs sell products, answer questions and troubleshoot issues with the same amount of customer service enthusiasm. It's really our inbound call center CSRs who deliver increased productivity and profitability to your business.
Contact us today, and we'll create an inbound call center solution that's uniquely yours, delivering uniquely exceptional results.