Every retailer needs call center support, especially during the biggest shopping season, toy-putting-together season and hardware / software installation season of the year. When your company ramps up for the holiday season, outsourcing some or all of your sales, customer service and support to a holiday call center can increase your sales and improve customer relationship management. If you’re an internet retailer or small business currently offering an email-only option for customer service, hiring a holiday call center is your best way to increase shopper confidence and closing that sale. Holiday call center support helps any business relying on customer and guest phone calls manage their holiday season: retail, hotels, restaurants and hospitality, travel agencies, special event ticketing and much more.
Your holiday call center provides 24-hour professional live agents to answer your calls. Holiday call centers agents take orders, answer questions about product details and shipping information, and track orders. Holiday call center agents can also RSVP party and event guests, and answer questions about holiday hours. Accountants, lawyers, nonprofits and other businesses experience huge increases in phone traffic during the lfourth quarter, and a holiday answering service like 1-800 We Answer can help offices effectively respond to client calls more quickly, while still getting year-end work done.
Holiday call center statistics on each and every call are available to clients, and fast reporting means that you will always be on top of every sale and every situation. You’ll only receive live calls that you choose, and you can have holiday call center message alerts sent to your pager, cell phone, or e-mail for a more discreet retrieval. 1-800 We Answer will always answer lines in your company’s name, always maintaining your company’s brand image and in the spirit of the holidays! Your holiday call center sends orders and messages accurately and reliably, and you’ll never have to worry about missed or dropped calls. Having a live representative available to answer customer questions and place orders makes the online shopping experience more reliable, and you’ll dramatically convert abandoned shopping carts to sales through your holiday call center.
Finding a holiday call center to effectively represent your company involves shopping around for the best service providing the best value. Great holiday call centers openly advertise their rates and never charge more for their services during the holiday season. They’ll also tell you about their hiring process and training program: an excellent holiday call center will focus on hiring friendly, intelligent agents and give them at least 40 hours of customer service call center training and orientation. Picking a holiday call center that provides you with references in your industry is crucial: you can easily find out from a business if they were happy with their service and find out the straight facts on your holiday call center’s call answer rate, reliability, and customer service experience.
On Christmas Eve your holiday call center can be ready to handle missing parts, unclear assembly instructions and New Year’s Eve party reservations and sales! Holiday call centers help you deal with the holiday rush and enjoy the holidays: live operators will answer your calls 24 hours a day and help you push through the holiday season. Why should you wait for the next holiday to begin? Call a holiday call center today!