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Telephone Call Center
telephone call center Our agents are simply the best in the business. Let our courteous, well-spoken telephone representatives revamp your corporate image by intelligently answering your calls and dispatching your messages.
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telephone call center Our large PCI Certified call center specializes in inbound and outbound contact services. We provide catalog order taking, RSVP and event registration services, ad response contact services, brochure and catalog fulfillment and much more!
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HIPAA Compliant Call Center

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HIPAA Compliant Call Center

Worried about HIPAA call center compliance? With us, you don't have to!

Since April 14, 2003, 1-800 We Answer has been completely HIPAA compliant. We ensure that our HIPAA compliant call center meets the proper requirements. We understand all aspects of HIPAA/HHS guidelines, including the Privacy Rule and the Patient Safety Act, and we ensure that patient information is safeguarded and used only for company purposes. You can trust that the privacy of your patients is protected by our management and state-of-the-art software.

1-800 We Answer has the necessary software to meet your privacy needs. We offer secure voice and data paperless information processing with reliable firewall and anti-phishing software. Our secure voice and data record storage is also encrypted for maximum security. We also offer enhanced call monitoring, tracking, data management, and reporting.

We also have advanced and secure back-up capabilities; we are proud to report that our we are more prepared than ever to handle potential complications while ensuring uninterrupted service. We promise to protect the integrity of your data through disaster recovery contingencies. Friendly, reliable live agents always use the utmost precaution with electronic information transfer via phone, page, alpha-numeric page, e-mail, fax, PDA, and internet.

All of our friendly live agents are trained and certified and all management participates in workshops advised by legal/operational consultants. Our staff is specifically trained in the the HIPAA Privacy Rule's protection of the privacy of individually identifiable health information, the rights granted to individuals, the HIPAA Patient Safety Act's protection of confidential patient safety work product, and the permitted disclosures of patient safety work product. Our specialized live agents are not only intelligent, but are also friendly, reliable service people who care as much about your company as you do.

We continually dedicate ourselves to using the necessary resources to ensure that we remain HIPAA compliant. In addition to providing our management and staff with ongoing training, we have enacted specialized policies and procedures to ensure the safety of your patients. We have never had an incident in which the privacy of patients has been compromised. Our pro-active approach ensures that your patients get the finest service that will perfectly assist you with your call service needs.