Medical Call Center
A LOST CALL CAN BE AS CRITICAL AS A HEART ATTACK
COMPLEMENTARY FIRST TWO WEEKS FOR NEW CLIENTS!
At 1-800 We Answer Medical Call Center our Medical Division is of utmost importance; we understand that your patients command the best performance. If your immediate situation with your answering service is less than desirable; if medical emergency calls are unable to be dispatched per your requirements, understand that operator error can have grim consequences.
Our medical call center is tailored to be fully HIPAA compliant. We realize that every call placed to your medical practice is essential to your patient's well being. We ensure that your patient's health will never be comprised with our state-of-the-art screening and training process; with us, you won't encounter problems so commonly found in other medical call centers. Patients trust in their doctors; Doctors who care trust 1-800 We Answer Medical Call Center.
The most common complaint medical professionals have with medical call centers is inefficiently placed emergency calls. With 1-800 We Answer Medical Call Center this will not happen; we make certain to vigorously screen and train our medical call center operators. We hire not only the most technically advanced operators, but also ensure that our operators are altruistic, genuine people who respect you and your patients, especially when calling regarding emergency situations via off-peak hours. 1-800 We Answer Medical Call Center rises above other medical call centers by automating the protocol function that dispatches the correct on-call doctor at the right time of day. Immediately after our operators receive emergency calls, our supervisors personally review each message to make certain it has been dispatched correctly.
For over 35 years, 1-800 We Answer Medical Call Center has received and placed messages for thousands of medical professionals. Our three medical call centers combine the best technology with the most reliable and informed operators; this has dramatically improved the industry standard for medical call centers and has made the 1-800 We Answer Medical call center system the most coveted system to date.
1-800 We Answer Medical Call Center's mission is to allow you to achieve the altruistic goals of your practice by simplifying your communications system; our medical call center will never lose calls or botch messages. We hope that our excellent service will strengthen your practice and your patients' well-being.
We realize that hiring a medical call center is a serious commitment.
However, we also realize that your preferred focus is on your patients, not the technicalities of a medical call center's complex answering and voice-mail system. To counter potential complications, we've dedicated ourselves to preemptively eliminating problems before they can adversely affect the health of your patients and practice. Our intensive screening and training process vastly overreaches other medical call centers; we train only the most reliable and congenial personnel available.
Immediately after hire, our medical operators are rigorously trained and monitored by our veteran supervisors who have extensive years of medical call center experience. Our training processes ensure prompt, professional, and friendly call reception as well as clear, concise, and immediate messages. Whether you're a full capacity medical center or a beginning practice, our medical call center will provide secure and confidential treatment of your patients' health information.
1-800 We Answer Medical Call Center's "voice-mail first" option is cost and time effective; by giving your patients a recorded message, we transfer only emergency calls to a live operator, and direct all other calls to your office voice-mail. Our medical call center also includes appointment setting and confirmation, consult hold, lab result protocol, and prescription dispatch services. Database management is also included for emergency protocol and on-call scheduling.
Our medical call center dispatches messages a variety of ways: via text messaging to your cell phone or PDA, by sending emails, alphanumeric or numeric paging, faxing messages or operator recorded voicemail. A live operator is also able to transfer a caller to your voicemail if you prefer. If you have more than one doctor in your practice, each individual can have personal, private voice-mail.
Emergency notification can be set up and reconfigured per request.
1-800 We Answer Medical Call Center pricing is inclusive of your choice of message delivery. Whether you choose to fax, email, or alpha-page, you pay only one low fee. If we call a protocol list of individual numeric pagers, cell phones or landlines, you will only be charged an additional .50 cents per call. 1-800 We Answer Medical Call Center can also supply you with a free front-end voice mail system to screen your calls, allowing non-urgent callers to leave a voice mail while urgent or emergency callers are put through to our live telephone representatives. This service is free of charge and has the advantage of helping you keep costs to a minimum. You will only be charged for the calls handled by a live operator.
Medical Call Centers frequently don't publish their rates. They ask you personal business questions and set your rate based on how much they think you can afford or are willing to pay. They justify these high rates by promising a quality service, using ambiguous terminology such as "transaction time" or "unit or screen time". Be wary of these terms. At 1-800 We Answer Medical Call Center , we give you excellent service and low published rates.