1-800 We Answer Call Center Fax Mail We Answer Questions Other Call Centers Won't!
1. How will I receive my messages through your fax mail?
You will be able to receive your faxes through a few simple options. If you use a fax machine, you can access your faxes from the machine via your programmed access code. 1-800 We Answer Call Center can also notify you that you have a fax waiting via e-mail; we can even program your fax machine to send your faxes directly to your e-mail address! One of of friendly live agents will be happy to supply you with more details.
2. Is it possible to have only one number for both fax and voice mail?
Yes! Our latest technology allows you to have only one number for voice mail and fax, eliminating the hassle of juggling and remembering two or more numbers. Our "one number" fax and voice mail service allows your clients to reach you at the same number for both fax and voice mail. 1-800 We Answer Call Center also offers additional features "add-in" featrues, including caller id and e-mail. One of our knowledgeable live operators will be happy to provide you with more information.
3. Should I have a separate telephone line, fax machine, or equipment for my fax mail?
Definitely not! It's completely unnecessary for you to purchase or locate any additional equipment. Our fax mail service does not require any additional set up or equipment from your company and our faxing system can handle all of its own fax transmissions. We will even supply you with your own fax mail telephone number to forward the process!
4. Can I add another area code to my fax mail, to give the impression of multiple offices?
Yes! We have area codes available for most major cities in the US. You can pick out whichever area code you would like; whatever your needs, we can help you! Call one of our helpful live agents to set up your specific area code.
5. Are there any hidden set up charges?
Absolutely not! 1-800 We Answer Call Center will always allow you to set up your fax mail free of charge. We will only ask you to pay the initial amount of your chosen plan. For your benefit, we accept ALL major credit cards (Visa, American Express, Mastercard, & Discover) and check by phone. If you need to pay via snail mail, that's fine with us too! Just make sure that we receive your payment within 5 days of company service set up. One of our live agents will be delighted make these arrangements for you.
6. Are your rates available online?
Yes! At 1-800 We Answer call center, we won't try to hide our rates from you, unlike other companies. For your consideration, our rates are available on almost every page of our website, in simple, concise, and easy to understand language. We believe in providing you the most excellent service and published low rates possible!
7. Is 1-800 We Answer associated with any professional organizations?
Yes! 1-800 We Answer is proudly a member of the Association of TeleServices International (ATSI) and the New York Better Business Bureau care program; we are also the authorized call center for the New York Chamber of Commerce. If you wish to evaluate our business credit services more thoroughly, don't hesitate to use our Dunn and Bradstreet number, which is 161145677.
8. What will happen if your system crashes? How can I be assured the problem will be resolved quickly?
In the unlikely event of a system malfunction, 1-800 We Answer Call Center has an emergency response team and a crisis plan prepared. Our reliable staff of three emergency technicians will be available to exclusively remedy the complication. In the mean time, your clients' calls will be re-routed to one of our sister locations, so your company won't lose any calls (or any clients).
9. Do you have any back-up facilities in case of hardware/software failure?
Yes! Our knowledgeable technical staff will notify and isolate the error. If there's a problem with the hardware, our staff will use our on-site and/or off-site spare parts inventory. If there's a problem with the software, 1-800 We Answer Call Center has four redundant back up systems in place should we need to reload the software. We also have an additional back up system off-site, with a technician available 24/7.
10. How quickly will my service be set up? Will I have to pay a set up fee before I can access my service?
At 1-800 We Answer Call Center, we set up your service quickly and easily. Other call centers require a hefty deposit, set up fee, or long-term contract before set up. At 1-800 We Answer, our services are set up immediately. If your company has problems with paying promptly, ask one of our live agents for help; we will still put together your service without hesitation.
11. How long have you been in business?
1-800 We Answer call center is proud of our long-standing commitment to our clients. Our company has been around for 30 plus years and is still expanding. We believe that our commitment to serving our clients, providing altruistic and knowledgeable live operators, and keeping up-to-date with the latest technology has played a huge part in our continuing success. We look forward to providing the finest service for generations to come.