1-800 We Answer call center service Answers Problem Questions Even The Most Expensive call center service Hopes You Will Not Ask.
1. I don't want to use your phone number as a voice mail. I just want to forward it to my number so that I can answer my own phone. Can I do this?
Yes. We will provide you with a number that will be programmed to forward to your chosen number. This allows you to handle your calls without the delay of callers having to leave messages for you.
2. Do I need a separate telephone line and/or equipment for my voice mail?
Absolutely not! Our voice mail needs no special equipment or set up from you or your phone company. Our system handles calls by itself. The only thing you will need is a touch-tone phone to activate and use your voice mail number. We will provide you with your own voice mail number and access code, which allows you to access your messages from anywhere, at any time.
3. How am I notified when a message is left on my voice mail?
You have many choices as to "how" to get your messages. Options range from personally checking in for messages to getting notified via e-mail. Please speak with our Sales Department to get further details on retrieval options. Our voice mail comes with a Toll-Saver Function, which allows you to know if you have any messages on your voice mail BEFORE you get charged for the call made.
4. Can I get one number for faxes and voice mail?
Yes. We have state-of-the-art service, which eliminates the need for two separate numbers. If you are looking for one number where your callers can leave a message or send you a fax, then this is your finest option! Additional features also include caller ID and e-mail notification. Ask your 1-800 We Answer messaging service Sales Associate for further details
5. How long can my greeting be? How long a message can each caller leave?
On our basic voice mail, your greeting can be as long as 5 minutes! This is the longest time available in the industry and there's no additional cost to you! Your callers have anywhere from 1-5 minutes to speak on our voice mail system. Or you can opt to have an outgoing message only, which does not allow your callers to leave messages. As always, our systems are able to customize your voice mail, so please discuss any special requests with your 1-800 We Answer messaging service Sales Representative.
6. Are there any set-up charges?
No. At 1-800 We Answer messaging service, we allow you to set up your voice mail without any set-up fees. The only thing that we ask is that you take care of the initial cost of your chosen plan. For your convenience, we accept all major credits cards (Visa, American Express, MasterCard & Discover), as well as Check-by-phone. If you would prefer to mail in your payment, that's fine with us, too! Just please make sure that we receive your payment within 5 days of setting up your services. Your 1-800 We Answer messaging service Sales Associate will be happy to work out these arrangements with you.
7. Are you PCI Compliant ?– The Gold Standard for Call Center Security
1-800 We Answer is one of a few PCI certified Call Centers in the United States. SecurityMetrics ® Site Certification Vulnerability Scans are performed at regular intervals throughout the year,ensuring security standards are maintained for all electronic transactions and transmissions. 1-800 We answer is setting the gold standard for security in the Call Center Industry.
8. Can your voice mail handle multiple phone calls?
Yes. Our systems are able to handle a multiple number of calls starting at a minimal 5 - 6 at one time to thousands. Please note that additional charges may apply for this service.
9. I need a multiple-option voice mail BUT my association needs private numbers for their sub-options. Can this be done?
Yes, we can program a multiple option voice mail for your organization and provide individual numbers for each of your associates. This provides your callers the convenience of not having to go through a long main menu; instead, they can call the extension (voice mail) directly.
10. Do you have any back-up facilities in place in the event of hardware or software failure?
In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, 1-800 We call center service keeps an inventory of spare parts both on and off site. In the event of a software failure, 1-800 We call center service has four redundant back ups in place should the software need to be reloaded. We also have a back-up system located off site at our eastside location, with a technician available 24-hours-a-day.
11. Can my service be set up quickly and easily?
Many companies will not start your service until you pay a non-refundable deposit or hefty set-up fee, or before you sign a binding, long-term contract. At 1-800 We Answer messaging service, we keep it simple; almost all accounts are set up immediately. Give us a call. If you can't pay us immediately, just promise to send in the payment and answer a few simple questions from any of our sales associates and we will set you up without hesitation.
12. How long has your company been in business? Are you going to be around for a while?
We are proud to say that 1-800 We Answer messaging service has been around for more than 30 years! We take pride in our long-standing reputation of providing high quality services. We offer our clients the finest customer service possible and we continuously search for ways to improve and upgrade our services to stay current with the demands of today's "technically savvy" world. 1-800 We Answer messaging service is one of the only companies in this industry to stay on top for so long, and we keep growing, day after day.