Doctor's Call Center

LOST CALLS CAN BE AS CRITICAL AS A HEART ATTACK

IF YOUR Doctor's Call Center THINKS HIPAA IS AN ANIMAL IN AFRICA, RUN AWAY NOW.

However, don't pick 1-800 We Answer Doctor's Call Center because we're more economical. Your patients command the best performance. If you are presently contracted with a doctor's call center which improperly dispatches your emergency calls, the outlook could be grim. The number one complaint companies have with doctor's call centers is inefficiently routed emergency calls. At 1-800 We Answer Doctor's Call Center, we intensively screen only attentive and responsible call center attendants to immediately receive your calls -- our call center attendants inherently focus on the needs of your patients and intently consider your precious time with family, even when referring an emergency via off-peak night hours. 1-800 We Answer Doctor's Call Center disengages itself from the inaccuracies made by other doctor's call centers by automating the protocol function that dispatches the correct on-call doctor at the right time of the day. Immediately after our call center representatives receive emergency calls, a manager personally checks each call.

For over 35 years, 1-800 We Answer Doctor's Call Center has received and implemented calls for thousands of doctors. Our three up-to-date doctor's call centers combine the best technology with the most informed call center representatives; in this manner, our services have drastically and consistently improved the industry standard for doctor's call centers. Through this commitment, our standard of excellence is the rule by which other doctor's call centers follow.

At 1-800 We Answer Doctor's Call Center, our vision is to enable you to complete health care outreach for each of your patients. Our services simplify communication; lost calls, botched messages, and inefficient rerouting are virtually unheard of when you join with us.

We realize that hiring a Doctor's Call Center is a huge investment.

We also realize that it's important to have your maximum time spent healing others, not being bombarded by the technical issues of a doctor's call center. This is why our primary commitment is to reduce the complications you encounter with other doctor's call centers; we make certain that calls are received with congeniality and responsibility, as well as accurately, timely, and with the most prompt service possible.

Whether your health care center is at premium or if your practice is only beginning, we realize that your patient's health information (PHI) is crucial.

Our "voice mail-first" option reduces effort and pricing by giving your patients a prerecorded message, routing only emergency calls to a live call center representative and rerouting all other calls to the voice mail service.

Appointment scheduling and confirmation, consult hold, lab result protocol, and prescription dispatch are also provided. Database management is included for emergency protocol and on-call scheduling.

Message access can be dispatched via cell, pda, e-mail, paging, fax or voice mail. A live operator can even relocate the patient to voice mail. For example, a six person practice can have six individual voice mails.

Emergency notification can be set up and re-configured on request.

1-800 We Answer Doctor's Call Center PRICING

The pricing of 1-800 We Answer Doctor's Call Center is inclusive of your choice of message delivery. Whether you choose to fax, email, or alpha-page, you pay only one low fee. If we call a protocol list of individual numeric pagers, cell phones or landlines, you will only be charged an additional .50 cents per call. 1-800 We Answer Doctor's Call Center can also supply you with a free front-end voice mail system to screen your calls, allowing non-urgent callers to leave a voice mail while urgent or emergency callers are put through to our live telephone representatives. This service is free of charge and has the advantage of helping you to keep costs to a minimum. You will only be charged for the calls handled by a live operator.

Doctor's Call Centers frequently don't publish their rates.
They ask you personal business questions and set your rate based on how much they think you can afford or are willing to pay. They justify these high rates by promising a quality service, using ambiguous terminology such as "transaction time" or "unit or screen time". Be wary of these terms. At 1-800 We Answer Doctor's Call Center, we give you excellent service and low published rates.

OPERATORS ANSWER IN YOUR COMPANY’S NAME

STANDARD · $89.95 per month (120 FREE MINUTES) 85¢ thereafter Our Most Popular Package GOLD · $179.95 per month (250 FREE MINUTES) 79¢ thereafter	PLATINUM · $389.95 per month (500 FREE MINUTES) 75¢ thereafter ECONOMY · $49.95 per month (60 FREE MINUTES) 89¢ thereafter
Messages may be Faxed, E-Mailed or Alpha Paged to your pager for $10 per mo./ea. Our Alpha Pager or Voicemail call in $20 per mo./ea. Additional account profiles $5 per mo./ea. $10 charge for messages transferred to voicemail. Traced messages 50 cents ea. Live Operator Call Patching is 50 cents per call.

MAIL-RECEIVING SERVICE USE OUR PRESTIGIOUS ADDRESS: $25 per month (pickup). MAIL-FORWARDING RATE: $27 per month ($25 deposit and $10 label fee). FAX SERVICE: $10 per month. Pick up faxes from any fax machine or have them sent to your e-mail. BEEPERS: Digital Pager--$29.95 purchase plus $13 airtime per month ($15 activation fee). Call Center Service: Large inbound/outbound contract services, catalogue order taking, RSVP, ad response and product fulfillment.

VOICEMAIL PRIVATE LOCAL NUMBERS: As low as $10 per month in U.S. area codes and cities. 800 VOICEMAIL SERVICE: $15 per month plus 12¢ per minute. Message notification is an additional 15¢ per callout (message deposit $15). Custom interactive and high-volume voicemail are also available (call for price). Follow me and E-mail Notification available. 800 NUMBERS: Can be added to your fax or live services for an additional $10 per month plus 12¢ per minute.

Rates quoted monthly are payable annually. Monthly service based on 4-week billing. Live service is payable every 8 weeks (last month required in advance). Billed message units are operator minutes. Deposit required for tracing, call patching and 800 service. Order taking $25 set-up plus $10 additional per month.

 

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