Call Center Assistance

No opportunity wasted. That's the functional application provided by outsourcing to a call center for your business needs. As a business owner when something needs to be taken care of you take charge. A convenient way for you to achieve this is to delegate telephone detail to live operators at a call center allowing you the freedom to shine in your own area of expertise. The finely tuned specialty of a call center is exactly what's implied in the name; inbound calls management. While inbound calls remain a staple of your daily business activity you can use a call center to eliminate the burden of call distractions to keep productivity levels at their peak.

Consider your needs for a call center account? Are you looking for calendar management with appointment setting, event RSVP and seminar registration? Routine and emergency call messaging? Customer service support, catalog sales, credit card processing? Bi-lingual live operators able to translate messages? A dedicated toll free number and call forwarding? After hours, weekend, holiday availability? Back up systems for secure account information and seamless service? Quality supervised live operator rooms? It's all feasible with a call center.

When you integrate a call center into your company's daily support you'll notice the significant improvement it makes. A complete range of call center live operator options, enable you to keep everyone at your office on task. A call center account averts incoming call interruptions when a project is pending completion, keeping your team focused at a crucial time. When call volume is high you can prearrange for the overflow to be re-routed as designated to a dedicated call center. Initial product inquiries may be directed to call center live operators, knowledgeably addressing questions and providing call back information for your follow up. No one loses in a scenario where calls are answered in a timely manner and messages accurately recorded. It's easy to recognize how a call center offers choice solutions for your business concerns.

As a client of an all-service call center expect to activate the features of an account on your timetable and according to your specifications. This brand of custom-crafted accounts is widely prized by those running businesses in a variety of industries who know the value of this kind of individualized service firsthand. With a qualified, round the clock call center your convenience matters most. Having a dedicated call center creates optimal impact on your company's image, reputation and most importantly, on the bottom line.

In most cases, a BPO firm will disclose their list of subcontracting partners within their proposal or bid, or even in the final contract. In other scenarios, especially in the case of no-contract projects, the BPO firm may subcontract call center work wherever it feels will accomplish the clients’ project successfully, while maximizing the subcontractor’s share of the profit: middle men find the cheapest way to make more money from multiple layers of sub-subcontracting. Subcontractors can be stacked in a row to work on different parts of call center and other BPO projects without the clients’ prior knowledge. Additionally, especially in the case of call center management accounts, work may be farmed-out to workers anywhere in the world.

Why Call Center Offshoring Disclosure Matters

Offshoring call center projects to certain destinations potentially poses risks to any company outsourcing knowledge-based work, especially market research.  The United States and many other countries have established laws and regulations addressing intellectual property and creative rights, patent protections, trade secrets and other support systems protecting businesses from being burned by outright stealing from foreign competitors. Other popular call center offshoring destinations have not caught up with these efforts, and lag behind the US, Canada and Western Europe in addressing property rights and data theft. Additionally, enforcing these rights through many foreign court systems is difficult, if not nearly impossible in some areas of the world.

If your innovative project idea was hijacked by an aggressive foreign call center research worker with a few manufacturing resources to produce marketable copycats... what would you do

How Offshoring Disclosure Protects You and Your Rights

1-800 We Answer, Inc. is a United States-based call center support organization that keeps all the work we do within the United States, and does not engage in offshoring. We can accomplish your company’s call center projects contract-free, on a month to month basis without the need to outsource. We’ve entered into a self-disclosure agreement with The Foundation for Transparency in Offshoring, and have been certified as a BPO that does not engage in offshoring.

For our potential call center customers, this means that your intellectual property rights, your data and your company’s information are protected by United States business regulations. Practically speaking, we carefully monitor client and caller privacy, and have the technology in place to ensure data security for all of our call center accounts. We do our best to make sure your call data is secure. The technology, trade secrets and other data that you may entrust to us during the life of your call center project is protected.

Transparency and Trust

For your market research, data collection or any call center based project, you can rely on 1-800 We Answer to provide comprehensive tools and capable personnel to help you accomplish your goals. Knowing who is managing your projects, as well as knowing who is making your calls and where they are calling from, matters. Offshoring transparency means that you remain in complete control of your call center projects, even when you outsource.