Business Call Center
Your organization needs to convey an impressive corporate image through your business call center. Callers listen to who you are, what you sound like, and what the type of person who answers your phones says about you. Your business can’t afford to be without a business call center, especially if you own a small to mid-sized company. If you are working out of a home office, outsourcing your call management to a business call center projects an optimized corporate presence to your clients.
We understand the business call center needs of entrepreneurs who work out of small offices and home-based locations. Many companies used to having their own business call center are now looking for outsourcing alternatives. We can create a business call center outsourcing solution tailored to the individual needs of your organization.
- Answering Service
- Business Call Center
- Virtual Office and Receptionist Service
- Ordertaking, Sales, Customer service, Help Desk
- Inbound and Outbound Telemarketing
Outsourcing your business call center makes your life easier, and helps you manage your time more effectively. Our experts will ensure that your new business call center runs more efficiently, saving you money in the process. We have nearly 40 years of experience in managing customer relationships for clients in nearly every industry and field. Our sales and support know-how, excellent business call center agent training programs, and diligence in creating our client accounts combine to create the best business call center outsourcing opportunity for your company.
Our business call center creation process will optimize the strategies that you’ve already put into place. We can also create a business call center from scratch, launching your sales or support program from a strong foundation.
Your business call center will gain:
- Exclusive toll free numbers and local telephone numbers
- Customized greetings, call center instructions and an individualized phone presence conveyed to your callers
- Strong brand representation and friendly customer service
- Skilled agents who can promote your products and services, and close effective sales.
Your company can take advantage of our advanced voicemail features in conjunction with our business call center services.
If your company needs a dedicated business call center team, we can create a business call center environment within our organization, and manage a dedicated team of CSRs working exclusively for your account. Your clients will always be served by the same group of CSRs, giving callers to your business call center a familiar experience. Your business call center lines will be answered with any greeting that you choose, and the CSRs will be fully-trained in your brand and company etiquette. Your business call center CSRs will be able to answer questions, take and process orders, and provide customer support. We’ll send you timely, accurate reports so that you can actively monitor all activity in and out of your business call center environment.